Living in lockdown, trends and predictions for the industry, and how empathy will guide us forward. #covidlife: Erica’s recording setup Brian’s recording setup Trends and Predictions: “The worst time to plan for a crisis is during the crisis” - Brian on Twitter Erica’s blog post - On the Other Side Erica’s interview in The Social Influence Brian’s interview in The Social Influencer Brian’s interview in Community5 Home Game Brian on Peers Over Beers Podcast Brian on Conversations with Community Managers Podcast Nike’s epic #playinside tweet Okta CEO on their virtual conference (subscription required) Twitter thread  Bill Johnston Holly Firestone Sponsored by: Khoros’ Atlas Community is a community for community professionals to connect with peers, share best practices, and discuss digital customer experience.

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