Erica and Brian answer the question "where should community live in an organization?" and detail the pros and cons of each department. Where should the community live?: Brian's talk on customer support community strategy Episode 4 about Customer Experience Aftershow: Pink Whitney Breckenridge Whiskey Arnold Palmer commercial Sponsored by:  Localist's community event platform gives you the tools to connect, grow and engage your community. Khoros Engage is back on October 14th, 2020 with virtual sessions for professionals looking to learn from brands leading the way in digital customer engagement. 

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