Powerful, practical tools to help you and your organization improve customer service, B2B sales, leadership, influence and productivity.

Latest episodes of the podcast Improve This! with Brent Finnamore

• The 3-Step - How to really get anything you want
• How to supress urgency
• Highly productive meetings with The CAN-DO formula
• Getting through the door with a Preliminary Value Proposition
• Persuading customers with the Y-Factor
• Rhymes for the times
• Laser-focused influence
• Process Impact Checklist
• Customer Experience
• The 5Ps filter
• Control your own mindset