What does it really take to move from firefighting incidents to building reliability at scale? In this episode of Humans of Reliability, Shery Brauner (Razor, ex-Zalando) shares her unique journey from frontend and backend engineering to leading site reliability practices. She explains why protecting the user journey is the key to effective incident management, how SLOs cut through noisy alerts, and why observability must come first.Shery also talks about practical steps teams can take to adopt an SLO-driven strategy, the pitfalls of over-instrumentation, and how AI is shaping the future of incident response. Whether you’re an engineer, manager, or reliability leader, you’ll walk away with concrete ideas on how to protect what matters most: your customers’ experience.

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