How do you, as a firm end up with a culture where everyone within the firm holds everyone else to account for the standards of the work they do and the way they behave.?It's not just a top down accountability.It's top down, bottom up, side to side accountability because everyone has that drive and enthusiasm and verve for achieving performance standards and behavioral standards that everyone in the firm holds dear.Join me on this podcast interview with Neil Ballard and Rachel Barry of Lewis Ballard, a 24-person, two-office firm in South Wales.Neil and Rachel also happen to be father and daughter. Hear exactly how they have created this culture of accountability thanks to some monthly routines around team feedback.Hear also about the impact 360-degree feedback has had on Neil, the managing director and how they connect in a stronger, deeper, more emotionally, valuable way with their clients because of their approach to a communication strategy, which I think you'll find fascinating.So please join me, Neil and Rachel, on this HumaniseTheNumbers.Online podcast.I look forward to hearing and hopefully reading your feedback on this fascinating and I think really valuable discussion. When on this episode page, please scroll down for the contact information for Neil and Rachel and to find additional resources mentioned in the podcast.  

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