#24 Wayne Morgan opens up about the persistence, mistakes, and lessons that finally got him in the door at Spaulding, the nation’s #2 rehab hospital. Alongside Breanne Muchemore, who led Spaulding’s care management team, they share what actually matters to hospital partners and why most agencies never make the cut. This is an inside look at the conversations, questions, and trust-building that turn ignored emails into a first-class referral relationship.Wayne Morgan on LinkedInAmada of Central NJ websiteBreanne Muchemore on LinkedIn‍Spaulding Rehabilitation Earns #2 Rank in U.S. News & World Report “Best Hospitals"Chapters:02:10 Wayne Morgan's Career Journey06:42 Breanne Muchemore's Background and Expertise10:00 Building Long-Term Relationships in Home Care11:18 Initial Approaches to Spalding Rehabilitation18:15 The Importance of Passion and Understanding21:39 Understanding Spalding's Patient Population23:18 Follow-Up Strategies After Initial Meetings29:19 Discovery Phase Insights from Breanne35:43 Key Questions for Building Relationships37:26 Understanding Managed Care Admissions42:46 Building Relationships with Referral Sources46:07 Addressing Social Determinants of Health50:31 Identifying Key Community Partners54:47 Maintaining Relationships for Continued Success01:06:18 Learning from Mistakes and Growth
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