When Sales & CS Collide

14/08/2025 44 min Episodio 18
When Sales & CS Collide

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Episode Synopsis

Sales and Customer Success often feel like two teams speaking different languages, but James and Luke broke it down in real, no-fluff terms. They dig into why the disconnect isn’t just a people problem, it starts at product and filters all the way through Marketing, Sales, and CS.Watch the original recording: https://www.youtube.com/watch?v=gZ8kiZPqHxEFollow Luke on LinkedIn: https://www.linkedin.com/in/lukebartram/Free Sales Resources:→ Do you need more pipeline?→ Is your win rate too low?→ Do you need to close bigger deals?I’ve created a load of free resources to help you solve the problems above.Free Prospecting Course: Included is the cold call script my last team used to go from 6-60 meetings permonth, cold email templates, video and voice note scripts and more.Free Downloads: Instantly download sales resources, including the MEDDPICC deal score sheet,Ghosting Playbook, Demo Checklist, Rapid Research AI, and more.The Sales University: Get a 7 day free trial to 400+ sales training lessons, 1:1 andgroup coaching, AI agents and more. Find all these and more at therevenueenabler.com (https://therevenueenabler.com) Hosted on Acast. See acast.com/privacy for more information.