This episode focuses on how the care environment in the emergency department can make patient engagement challenging, with suggestions on how to improve the patient experience during these stressful care episodes. During this episode you will: Hear about the stressors that shape the patient experience in the emergency department (ED) Learn how family participation in patient care can help improve patient engagement during emergencies Listen to recommendations on how to improve communication with patients who are receiving care in the ED Hear about the importance of shared decision making when caring for patients in the EDCheck out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagementLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

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