What do you do when things don’t go as planned, your order’s wrong, a delivery’s late, or a client’s not happy? In this episode of Hard Hat to CEO, Chris G tells some personal stories that show how the way you handle those moments really matters. Whether it's an Amazon mix-up, a fender bender, or a missing part from Lowe’s, Chris talks about staying calm, being kind, and not jumping to blame. Customer service isn’t just for customers; it’s also how you treat your team and your vendors. When you treat people right, they usually return the favor, and sometimes, you even get a little bonus out of it.

Episode highlights:
(0:00) Intro
(0:41) Customer service goes both ways
(1:18) Internal clients in trades
(1:52) Roundabout mishap and life lessons
(3:35) Owning your part
(4:59) Being kind pays off
(6:06) Pivoting when plans fall apart
(7:25) Flip your expectations
(8:08) The golden rule in business
(8:56) Adjusting timelines with vendors
(9:11) Silver linings and staying calm
(10:00) Outro


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