In this episode of Grow Your Holiday Let Business, Sjeel Koster from Holiday Hero shares how their guest app can optimise and automate the guest experience, increase revenue, and improve guest satisfaction. As the short term rental industry becomes more competitive, it's crucial to prioritise guest experience optimisation to stand out and attract repeat guests. Focusing on the guests' needs, preferences, and satisfaction can lead to increased revenue and positive reviews, making it a worthwhile investment for vacation rental operators.Let's introduce Sjeel Koster:Sjeel is CEO and Co-founder of guest app / guest experience platform Holidayhero. She has a major passion for hospitality tech and how tech can improve peoples lives. With her guest facing technology she is keen on helping operators to save time, improve guest satisfaction and increase revenue. Key takeaways from this episode:How Holiday Hero can build guest loyalty and help you stand out from competitors by providing a seamless and personalised guest experience from booking to check-out.Understand how to overcome the challenges of introducing guest technology and how it will benefit your business.Using analytics from Holiday hero to understand your guests better so you can tailor your offerings and increase your revenue.Get to know the different features of Holiday hero which are more than just showing your property amenities.You can find out more about Sjeel Koster and Holiday Hero here:LinkedIn: Sjeel KosterWebsite: http://www.holidayhero.comInstagram: @holidayherohqFacebook: Holiday HeroWhat to do next:I offer consulting and coaching services plus produce free resources, so I recommend you do this next:Download my free guide - 5 Steps to Get Repeat BookingsConnect with me on Instagram and ask my any questions about holiday letting - @janemackconsultingNext episode: I'll be talking about how to improve your guest experience based on your property and what's important to them. It's live on Wed 12 July @5am

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