Send us a textJoin us in exploring the immense value of state association involvement and its transformational impact on the limousine and ground transportation industry. In this episode, Ken and James welcome Mike Rose from My Limousine Service to share insights from his remarkable career journey and his leadership within the industry. In this episode you'll learnHow Mike leaned in to market demands, especially during the COVID-19 pandemic where he used downtime to re-tool his business.How Mike applies his firefighter and 911 call center experience to building his chauffeur businessWhy culture is important, and how your office can be part of the client experienceHow the industry is shifting from competitive to collaborative among operators, driven by association initiativesHow training and safety programs can affect the ongoing insurance crisis, including rising ratesInsights into the lagging technology advancements in the transportation industry and the necessity for modernization to enhance efficiency and client experience.Connect with Mike on LinkedIn: https://www.linkedin.com/in/mike-rose-7526019/Visit My Limo website: https://www.mylimo.com/At Driving Transactions, Ken Lucci and his team offer financial analysis, KPI reviews,  for specific purposes like improving profitability, enhancing the value of the enterprise business planning and buying and selling companies. So if you have any of those needs, please give us a call or check us out at www.drivingtransactions.com. Pax Training is your  all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtpConnect with Kenneth Lucci, Principle Analyst at Driving Transactions:https://www.drivingtransactions.com/Connect with James Blain, President at PAX Training:https://paxtraining.com/

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