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Listen "Who is The Customer?"
Episode Synopsis
[[:encoded, "Many people don't like the term 'customer service' for good reason. However, this doesn't mean that the principles of 'service excellence' don't apply to how they go about doing their work. Gary Ryan explains how 'service excellence' enables you to exceed expectations no matter what you call your 'customers'."]] If you would like support in creating a high-performance culture based on treating people as human beings, please click here to contact Gary Ryan
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