American express discovered that hiring processes matter

28/06/2011 1 min
American express discovered that hiring processes matter

Listen "American express discovered that hiring processes matter"

Episode Synopsis

[[:encoded, "Gary Ryan explains how American Express recently changed its hiring processes for its Call Centre. They discovered that they hadn't been treating their hiring processes with the respect they deserve."]] If you would like support in creating a high-performance culture based on treating people as human beings, please click here to contact Gary Ryan