Loaner cars aren’t a “nice-to-have”—they’re a sales tool that closes RO’s, reduces chaos at the counter, and lets independents compete with dealerships. Laura Tierney from Shop Loaner breaks down how to do it safely and profitably.Guests:Laura Tierney — Shop LoanerWhat you’ll learn (shop-owner takeaways):Why loaners close higher-dollar repair ordersHow to structure a separate rental LLCInsurance basics and driver-first liabilityWhat your legal agreement must includeWhen to lease vs. repurpose lot vehiclesFleet sizing math: 2 cars per active bayTablet/text workflows that speed handoffsPolicies that prevent horror-story abuseTimestamps:00:00 – Why loaners matter now02:05 – Laura’s origin story03:44 – From dealerships to independents05:18 – COVID shift to virtual forms07:10 – Two brands, same core tools08:32 – Software + service explained09:06 – State rules and liability basics10:40 – GPS language and terms12:18 – Separate LLC to protect assets14:05 – Vehicle condition and expectations15:42 – Repurpose customer turn-ins17:22 – Courtesy vs. paid rental standards18:58 – The #1 reason shops add loaners20:06 – Compete with “dealership alternative”21:22 – Insurance set-up the right way22:56 – What every agreement must capture25:05 – Photos, walkarounds, credit cards26:32 – Real-world horror stories29:02 – Do-Not-Rent list controls31:20 – Cost mindset vs. growth mindset33:18 – How many cars to start with35:28 – Revenue lift example (Euro shop)39:36 – Shuttle risk vs. clean process42:10 – Valet pickup/delivery workflow44:12 – Clear next steps and contact45:40 – Where to reach Laura46:30 – WrapCall-to-Actions:Got questions? Comment or post in the FB group—guests will chime in.Subscribe for more shop-owner panels & Origin & Impact stories.Want to be a guest? Share your story in the group.LinksListen on Spotify: https://creators.spotify.com/pod/profile/garagegritJoin the Facebook group: https://www.facebook.com/groups/forautorepairshopowners/Learn more: https://aashopmarketing.comLearn more: https://www.shoploaner.com/

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