In this episode of the Garage Grit Podcast's Origin & Impact series, host Brad Hurlock interviews Kevin Bickford, the owner of Fox River Tire and Auto. Kevin shares his journey from a young car enthusiast in Southern California to becoming a successful shop owner in Illinois. He discusses the challenges he faced in management, the importance of building trust with customers, and the transition from employee to owner. Kevin emphasizes the significance of creating a supportive work environment and the need to adapt to changes in the automotive industry. The conversation highlights the lessons learned throughout his career and the values that drive his business today. In this conversation, the speakers discuss the complexities of managing a business, focusing on customer relationships, employee transitions, and the importance of accountability and coaching. They share personal experiences that highlight the challenges and successes in navigating these areas, emphasizing the need for growth, trust, and a supportive team culture. The discussion also touches on effective marketing strategies and the significance of maintaining a positive business environment.Chapters00:00 Introduction to Garage Grit Podcast02:06 Kevin Bickford's Journey to Fox River Tire14:03 Transitioning to Goodyear and Family Life22:03 Moving to Chicago: A New Chapter34:11 Establishing Fox River Tire and Building Trust38:11 The Transition of Ownership39:45 Lessons from Professional Experience42:11 The Takeover Day44:07 Understanding the Customer Base46:38 Initial Challenges and Changes49:55 The Role of Family in Business52:05 Navigating Employee Dynamics55:11 Firing Customers for Better Fit57:41 Building a Family Culture01:00:22 Sales Strategies and Customer Trust01:02:45 Retirement and Staff Changes01:04:39 Facing Business Ownership Challenges01:06:17 The Journey of Growth01:09:07 New Beginnings and Future Plans01:16:48 The Journey of Leadership and Humility01:19:24 Building a Supportive Team and Accountability01:22:32 The Importance of Coaching and Growth01:24:51 Embracing the Role of CEO01:25:07 Daily Accountability and Financial Awareness01:30:36 Expanding the Business: New Locations and Culture01:37:43 Marketing Strategies and Customer Engagement01:42:10 Setting Goals for Future Growth01:48:57 The Value of Compassion in Leadership

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