The Biggest AI Mistake Contact Centers Are Making Today

14/05/2025 32 min Episodio 109
The Biggest AI Mistake Contact Centers Are Making Today

Listen "The Biggest AI Mistake Contact Centers Are Making Today"

Episode Synopsis

Mike interviews Alex Levin, co-founder of Regal IO, exploring the transformative power of AI in customer interactions and its impact on industries like home services, insurance, and education. Alex discusses how AI voice agents can enhance personalization and efficiency in contact centers, driving significant revenue growth. Learn about the strategies that enable companies to shift towards a future with predominantly AI-powered interactions, offering seamless customer experiences. The conversation covers the role of AI in customer service innovation and the potential challenges and opportunities it presents for businesses.