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Listen "Rolling Out Changes"
Episode Synopsis
Change is inevitable, but how a leader handles it can be the difference between success and failure.
Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.
Identify issues and gaps, focusing on leading indicators
Evaluate potential solution effectiveness identifying lagging indicators
Trust your fellow teams to do their part in the process...change has to include everyone
Ask questions and collaborate
Bottom Line:
- Prioritization is important
- Determining effective use of time for resources
- Make sure what you are measuring has an impact and improvement will be invested in
Connect with Dillon
Lifetime Value
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.
Identify issues and gaps, focusing on leading indicators
Evaluate potential solution effectiveness identifying lagging indicators
Trust your fellow teams to do their part in the process...change has to include everyone
Ask questions and collaborate
Bottom Line:
- Prioritization is important
- Determining effective use of time for resources
- Make sure what you are measuring has an impact and improvement will be invested in
Connect with Dillon
Lifetime Value
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
More episodes of the podcast Gain Grow Retain
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Building Community/Business Alignment
11/12/2023
Scaling CS with Dan Ennis from Monday.com
04/12/2023
10-Minute Trumpet: 3 Keys for Scaled Success
20/11/2023
10-Minute Trumpet: Having a Named CSM
06/11/2023
Integrating Your CS Goals with Community
23/10/2023
Scaling CS: Tessa Thorburn with Loom
16/10/2023
In God we trust