Peter and Nicole delve into the vital role of employee experience in driving business success. Nicole shares her expertise in HR transformation and employee experience strategy, offering insights into overcoming the challenges of proving tangible ROI for HR initiatives. The conversation touches on the importance of setting clear goals, fostering alignment across teams, and embracing lessons from both successes and failures. They also discuss the critical role managers play in shaping employee experience, emphasizing the need for emotional intelligence, resilience, and the development of first-line managers to support these efforts.

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