In this episode of Free Association, Dennis shares his frustrating experience with TSB bank's customer service. After discovering his card was cancelled, Dennis spends 45 minutes on the phone with a TSB representative trying to resolve the issue, only to find out that his account is on the verge of closure due to outdated contact information. He discusses the challenges of being housebound and dealing with banking issues remotely.
Dennis highlights the lack of customer service at TSB, recounting how previous attempts to obtain bank statements were inefficient and time-consuming. Frustrated by the bank's incompetence, Dennis contemplates opening a new account with the help of his mother but faces obstacles due to strict security measures.
As he lodges a formal complaint, Dennis expresses his hope for compensation or a refund of account fees while reflecting on the overall poor service offered by TSB over the years. Tune in to hear Dennis vent about the trials and tribulations of modern banking.

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