In this episode, James Hill interviews Bob Winnington, CEO of the Money Advice Liaison Group (MALG). Bob discusses his background in banking and customer service and his nine-year tenure at MALG, a not-for-profit membership organisation. MALG brings together creditors, debt advisors, and regulators within the credit industry to support individuals in debt. The conversation covers the challenges faced by the debt industry, ethical lending, and the role of technology in improving outcomes. They discuss industry collaboration, regulatory shifts, and the challenges of scaling debt support solutions.Bob emphasises the importance of collaboration, innovation, and addressing the needs of vulnerable individuals in debt.Tune in for expert insights on driving innovation while keeping customers at the heart of financial services.

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