This week on Fixed Ops Mastermind: Chris Craig of RockED and Jeff Daniel of Maple Hill Auto Group join us to speak on the concerning turnover rates within our industry, and how we can get those numbers down!!Where to find Chris Craig:https://www.linkedin.com/in/chris-topher-craighttps://www.rocked.us/technician-skillsWhere to find Jeff Daniel:https://www.linkedin.com/in/jeff-daniel-8200a616https://www.maplehillauto.com/dealership/staff.htmThis episode is brought to you by:PartsEdgehttps://www.partsedge.com/Automotive Warranty Network INChttps://www.awninc.com/Petra Automotive Productshttps://petraautoproducts.com/...Follow Fixed Ops Mastermind:https://www.linkedin.com/company/fixed-ops-mastermind/https://www.facebook.com/fixedopsmastermindhttps://fixedopsmastermind.com/Follow OEM Interactive: https://www.linkedin.com/company/oeminteractivehttps://www.facebook.com/oeminteractivehttps://www.oeminteractive.com/Chapters:00:00 = Intro00:56 = Reimagining the Service Department Culture13:25 = Technology and Innovation as Retention Tools37:28 = Bridging the Gap Between Expectations and Reality#jobmarket #turnover #teambuilding #retention

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