Kindness and niceness might sound similar, but they’re very different in how they shape our communication and leadership. Too often, leaders avoid hard conversations because they want to be “nice.” The problem is that what feels compassionate in the moment—sidestepping conflict, staying vague, or quietly reducing someone’s responsibilities—creates confusion and toxicity. People can tell when something is wrong, even if no one names it.In this episode, I talk about why “niceness” can actually cause harm when it prevents clarity, feedback, or necessary decisions. Hoping someone will quit instead of addressing performance directly doesn’t protect them. It undermines trust. True kindness requires courage. That could mean giving feedback even when it’s uncomfortable, or handling terminations with honesty and dignity instead of leaving someone in limbo. Kindness values long-term well-being over temporary comfort.I invite you to reflect on your own approach to communication. Are you prioritizing being liked, or are you willing to lean into discomfort for the sake of real kindness? That choice makes all the difference in how effective you are as a leader.Follow me on Instagram, Twitter, and TikTok @JenFryTalks, or connect with me on LinkedIn as Dr. Jen Fry. Don’t forget to subscribe, share, and leave a review wherever you listen to podcasts.

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