Send Leanne a messageHey, thanks for tuning in today. I just wrapped up a webinar for a long-time client — an organization that delivers live, critical, and completely anonymous support via webinars.That’s right. No faces. No names. Just silence... and a flurry of comments in the chat.So how do you respond when the comments start rolling in — especially when the stakes are high and the people on the other side might be feeling overwhelmed, unseen, or unheard?Today, I share the 4 archetypes I’ve created to explain the choices we have when responding to chat — in real-time, whether you're on a livestream, hosting a masterclass, or even navigating in-person Q&A.🌀 The Fog – You miss the moment 👀 The Birdwatcher – You see it, let it fly 👂 The Listener – You acknowledge, but don’t fix 🗺 The Guide – You go there, with intentionWe also talk:When verbatim responses can be powerfulThe risk of paraphrasing (and how to check in)Why sometimes, the most generous thing is to not engageHow time and engagement form a decision-making matrix when you’re liveIf you ever find yourself juggling incoming comments with a tight run sheet, this one’s for you.Let me know which archetype you default to — and if you’ve found any hacks for managing emotional or high-stakes chat in live sessions.Speak tomorrow!If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.📝 Subscribe for free at work.fa.me See you in your inbox. Support the show

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