It takes only one customer having a bad experience with an employee at your firm to influence the reputation of your entire company. No matter the industry, ensuring that each and every client has an exceptional experience is key to building loyalty and lasting relationships. In this month's episode, Alli Jordan of LibertyFi shares her experience and expertise on how to create a tailored experience for each and every client. Listen in today to learn how to navigate tricky situations with your clients so that every person leaves satisfied. Resources: Please send comments, questions, and feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected] Alli Jordan- LinkedIn -  https://www.linkedin.com/in/alli-jordan-12839021/

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