Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

First Contact: Stories of the Call Center
12/07/2022 1h 6min Temporada 3 Episodio 20
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

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Episode Synopsis

Customer service is one of our favorite topics to tackle in this show, but having Bob Furniss over for this special episode was truly something. For almost 40 years in the industry, Bob Furniss is known as the renowned customer service and experience expert, and his mission will always be driving customer success by designing effective service and support strategies for his clients. This is episode 6, Season 3 from First Contact: Stories of the Call Center, join us on this journey of service mentality, AI, digital front doors and a lesson on living!

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The Most Underrated Driver of CX Performance? Your Headset, with Vern Fernandez 28/05/2025
How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta 17/04/2025
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira 12/03/2025
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi 12/02/2025
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