Fireside chats without the fires

Por: Fireside Chats Without The Fire
Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.
92 episodios disponibles

Latest episodes of the podcast Fireside chats without the fires

Mostrando página 5 de 5

Season 1 : Episode 12 - CX Glue - What is the glue that holds customer experience in the BPO World with Leslie O'Flahavan 12/06/2020
Season 1 : Episode 11 - Customer Advocacy 101 with Jon Cox 05/06/2020
Season 1 : Episode 10 - Fly on the wall....(And No COVID talk) 29/05/2020
Season 1 : Episode 9 - Neal shares his thoughts on QA and Training in the Contact Centre 22/05/2020
Season 1 : Episode 8 - Cost savings and this weeks CX Heroes! 15/05/2020
Season 1 : Episode 7 - What should the contact centre of today look like? 08/05/2020
Season 1 : Episode 6 - Top three things learned during COVID. Best and worst customer experience through COVID 01/05/2020
Season 1 : Episode 5 with Eppie Titong 24/04/2020
Season 1 : Episode 4 of Fireside Chats - CX Heroes! 17/04/2020
Season 1 : Episode 3 sees Joe Doherty be our first ever guest! 08/04/2020
Season 1 : Episode 2 of our weekly chats regarding all things BPO/Contact Centre 03/04/2020
Season 1 : Episode 1 - Our First Fireside Chat 27/03/2020
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