Fireside chats without the fires

Por: Fireside Chats Without The Fire
Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.
92 episodios disponibles

Latest episodes of the podcast Fireside chats without the fires

Mostrando página 4 de 5

Season 1 : Episode 32 - "CV vs CX, and Lessons Learned from the IT Service Desks" with Roy Atkinson 30/10/2020
Season 1 : Episode 31 - "Helping People Help People" with THE Jeannie Walters 23/10/2020
Season 1 : Episode 30 - "Why the CX World Game Exists" with Christopher Brooks 16/10/2020
Season 1 : Episode 29 - "Experience Matters" with Dan Gingiss 14/10/2020
Season 1 :Episode 28 - "Opportunities that can be taken different from the norm in the CX World" 09/10/2020
Season 1 : Episode 27 -"Ignore your Customers (and they will go away)" with Micah Solomon 25/09/2020
Season 1 : Episode 26 - "How the tables have turned" with Andrew Gilliam 18/09/2020
Season 1 : Episode 25 - Employee Engagement 2.0 with the Amazing Mike Aoki! 11/09/2020
Season 1 : Episode 24 - Employee Experience with Becky Roemen 04/09/2020
Season 1 : Episode 23 - "What do customers want in the Financial Services industry?" with Hugh Hessing 28/08/2020
Season 1 : Episode 22 - We have had who on?! 21/08/2020
Season 1 : Episode 21 - Next Generation CX Metrics 14/08/2020
Season 1 : Episode 20 - On-boarding (customers and employees) - First Impressions Matter 07/08/2020
Season 1 : Episode 19 - Come Fly with Me, with Jeremy Hyde! 31/07/2020
Season 1 : Episode 18 - The Customer Service Vision with Jeff Toister 24/07/2020
Season 1 : Episode 17 - What do you do when the consumer solution is right in front of your face? 17/07/2020
Season 1 : Episode 16 - A call is a call is a call? Or no? 10/07/2020
Season 1 : Episode 15 - Lions, Tigers and Bears - O My!! More on agent engagement and work from home v2.0 03/07/2020
Season 1 : Episode 14 - Work from Home v2.0 26/06/2020
Season 1 : Episode 13 - QA and QM with Jeremy Watkin 19/06/2020
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