Season 1 : Episode 16 - A call is a call is a call? Or no?

Fireside chats without the fires
10/07/2020 13 min

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Episode Synopsis

Join Neal and Paul on today’s podcast as they bust some CX/BPO myths, share their CX heroes and discuss the benefits (or otherwise) of not using QA scoring. Is CSAT a good enough indicator on its own? A call is a call is a call, question mark or not?

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