Lisa Diehl from Blue Diamond Growers joins Neal and Paul to discuss what to do with all that consumer information. Lisa takes us on her 4-year journey with Blue Diamond Growers and how she has built up a centre of excellence. Lisa shares her thoughts on Chatbots and how this new channel didn't deflect call volume, rather it opened up a new channel for customers who may have otherwise left the company. A superb listen and made even more powerful with all of Lisa's CX heroes being women.

As Lisa says herself "Power to the CX women heroes:

Marie Shubin

Beth Ziff

Leslie O’Flahavan

Susan Baranowsky

Mary Ann Kerr

Kim McMiller

Marjorie Bynum

Victoria Cherne

Cyndee Simmons

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