Feedback Matters

Feedback Matters

Por: GuestInsight/Database Sciences
Welcome to Feedback Matters by GuestInsight

What’s this podcast all about? All things related to guest & customer experience feedback. Join us for discussions about feedback surveying in general- both from a historical perspective, as well as how it fits into today’s online review fueled purchase economy.

We explore survey design best practices, as well as look at the always increasing number of ways to analyze the data that well designed surveys provide.

And, we get into some more broad consumer behavior topics like customer and guest experience and loyalty, and, of course online reviews and their influence in consumer purchase decisions.
33 episodios disponibles

Latest episodes of the podcast Feedback Matters

Fantastic Hotel Stay. How about the follow-up? 12/11/2025
What's up Doc? 10/10/2025
Looks Good, But What's The Purpose of This Survey? 18/05/2025
It’s the Most Asked Survey Question — But Does It Make Any Sense? 15/04/2025
Don’t Let a Bad Survey Be the Last Thing Your Guests Remember 30/03/2025
We're Confused - A Tangled Feedback Loop? 20/02/2025
Here’s Five Stars for You—How About Us? 03/02/2025
Will This Help You Get Better Reviews for Your Restaurant? 12/12/2024
SYWMF Episode 9: Boutique Hotel Survey - Part 2: Why? 20/11/2024
SYWMF Episode 8: Boutique Hotel Survey - Are they learning anything useful from this? 26/10/2024
SYWMF - Episode 7: A Very Short, Simple Survey. What Could Go Wrong? 20/08/2024
SYWMF- Episode 6: Great Dining Experience. Survey? Not so much. 26/07/2024
So You Want My Feedback - Episode 5: Worldwide Hotel Chain Guest Survey 26/03/2024
So You Want My Feedback - Episode 4: Fine Dining Restaurant Guest Survey 09/03/2024
So You Want My Feedback - Episode 3: Resort Hotel Guest Survey 19/01/2024
So You Want My Feedback - Episode 2: City Hotel Guest Survey 19/01/2024
So You Want My Feedback - Episode 1: What are they asking me to do? 19/01/2024
So You Want My Feedback? - Series Trailer 19/01/2024
Feedback Matters - Podcast Trailer 26/01/2023
Hockey and Customer/Guest Loyalty 24/06/2022
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