ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Hockey and Customer/Guest Loyalty"
Episode Synopsis
The story of how the loyalty metric, Fan Value Score, was inspired by the Plus/Minus hockey rating.
guestinsight.com
#cx #guestexperience #customerexperience #sportsanalytics #customerloyalty #brandloyalty
Our Guest/Customer Loyalty Series: Introduction - https://youtu.be/L6Zsbl_CrLM Part 2 - https://youtu.be/jrHb4UuLI9M Part 3 - https://youtu.be/LOLSfmEskN0
guestinsight.com
#cx #guestexperience #customerexperience #sportsanalytics #customerloyalty #brandloyalty
Our Guest/Customer Loyalty Series: Introduction - https://youtu.be/L6Zsbl_CrLM Part 2 - https://youtu.be/jrHb4UuLI9M Part 3 - https://youtu.be/LOLSfmEskN0
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