The Trick to Aligning Tech, People & Process for Operational Success

27/08/2025
The Trick to Aligning Tech, People & Process for Operational Success

Listen "The Trick to Aligning Tech, People & Process for Operational Success"

Episode Synopsis

What happens when a fast-growing company completely rethinks how it delivers customer experience — from the inside out? Lacey Peace sits down with Phil Parbury, Service Manager at TOMRA Collection Australia, to unpack one of the most seamless and high-impact …