Operationalizing Empathy in Your Financial Institution

Expert Insights
12/06/2020 6 min Temporada 1 Episodio 63
Operationalizing Empathy in Your Financial Institution

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Episode Synopsis

While the market has started to make a comeback, many consumers are still experiencing financial hardship. Now more than ever, it's critical to express empathy in every communication and understand where you customer is in their stage of life. Joe Welu and Sue Woodard discuss how to operationalize empathy, and do so at scale.

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