Medicare agents and agencies have gone through drastic changes over the last 20 years, making adapting and growing with the times challenging for all involved. With a constantly growing customer base, education and personal communication has become a greater necessity to maintain and grow in an expanding marketplace. So how do you become more of a trusted advisor, leverage and grow your business, and navigate constantly changing dynamics at once?Ahead of their panel together at the Medicarians conference in Las Vegas, Total Expert Founder & CEO Joe Welu sat down with Guided Solutions Executive Director of Medicare Blake McCoy to tackle industry nuances and discuss the past and current challenges that agents face.

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