Experience Action

Experience Action

Por: Jeannie Walters, CCXP
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
147 episodios disponibles

Latest episodes of the podcast Experience Action

New Year CX Check-In (CX Pulse Check - January 2026) 06/01/2026
Digital Journeys Can Be Human 16/12/2025
Stop Calling CX ‘Good Service’ 11/12/2025
The Future of Measuring CX: Beyond Surveys, Scores & Spreadsheets with Rob Markey (CX Pulse Check - December 2025) 02/12/2025
90-Day Customer Loyalty Plan 18/11/2025
Surveys Aren't Enough 11/11/2025
CX Pulse Check - November 2025 04/11/2025
Personalization That Respects Boundaries In B2B 28/10/2025
Policy Meets People: The Art of Flexible CX 21/10/2025
Pitching Customer Interviews, Without the Fluff 14/10/2025
CX Pulse Check - October 2025 07/10/2025
Fresh Experiences in B2B CX 30/09/2025
Start Where You Are 23/09/2025
Leading and Lagging Indicators in CX 16/09/2025
CX Pulse Check - September 2025 09/09/2025
Are you planning or PLANNING? 02/09/2025
Make it Easy to Do Business 26/08/2025
Challenges of Gaining CX Buy-In 19/08/2025
Keeping the Customer Visible 12/08/2025
CX Pulse Check - August 2025 05/08/2025
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