For our first episode of 2024, we have a conversation with Francis Burrows, Director of Support and Service Development for Housing Association Orbit. 
Francis talks about the work the organisation does to engage with their tenants, particularly underrepresented groups, and how that work informs their policies and processes in how they support them.

Notes:
Housing Ombudsman
Special Report on Rochdale Boroughwide Housing, March 2023: https://www.housing-ombudsman.org.uk/2023/03/28/ombudsman-finds-culture-of-othering-residents-lies-at-the-heart-of-rochdale-boroughwide-housings-issues-and-identifies-lessons-for-sector/ 
Housing Ombudsman
Service, Spotlight on attitudes, respect and rights - relationship of equals,
January 2024: https://www.housing-ombudsman.org.uk/reports/spotlight-on-attitudes-respect-and-rights-relationship-of-equals/ 
National Housing
Federation - Chairs’ Challenge:  https://www.housing.org.uk/our-work/governance/Roadmap-to-equality/chairs-challenge/ 
Orbit: https://www.orbitcustomerhub.org.uk/about-us/
Tenant Satisfaction
Measures, UK Gov: https://www.gov.uk/government/publications/tenant-satisfaction-measures-standard

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