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Listen "Employing Differences, Episode 241: Should we cool off?"
Episode Synopsis
"At the point where you've reached the point where both people are really only expressing an interest in protecting themselves and not in actually solving the problem, that's a point where it can be useful for them to take a break, to simmer down, to deescalate to the point where they can get back to actually wanting to solve the problem again."Karen & Paul dive into the benefits and caveats of using cooling-off periods to handle conflicts, especially in team settings.
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