" If we're gonna ask, it needs to have something, we need to know what we're gonna do with it. Because when people know that they're supposed to ask for feedback about stuff, but they actually have no plan to incorporate any of the ideas that they get. That contributes to, you know, just this feeling of like, well, this is a checkbox, like this is a performative ask."Karen & Paul talk about how to handle feedback effectively, emphasizing the importance of having a plan for it. They stress that feedback should be solicited only if there's a genuine intention to use the information. They explore the negative impact of performative feedback requests and the importance of closing the feedback loop, either by implementing suggestions or by explaining why certain feedback won't be acted upon, to maintain trust and credibility.

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