Watching how a co-worker is treated in the aftermath of a mishappening goes a long way in winning an employee’s trust in their leaders. In this podcast, Clive F. Lloyd, author of the influential book, ‘Next Generation Safety Leadership: From compliance to care’ helps us understand why business leaders and safety professionals should make care and empathy their highest priority in responding to crisis situations. Despite their best intentions, many organisations fail to live up to this expectation and end up creating long-lasting and irreparable damage to employee relationship. Clive warns us that recognizing this as a problem is the first step in resolving it.

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