Contact us and share your opinionWe respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice.We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral.00:00 Introduction02:16 Mindset & feedback04:47 Types of feedback12:15 Why engage with feedback20:20 Sources of feedback & collection tools39:45 Friends & Family Question suggestions49:10 Simple electronic feedback station ideaBoost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode.  Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

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