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Listen "Compelling eCommerce customer retention strategies"
Episode Synopsis
In this episode of eCommerce360, Cassidy describes in detail how e-commerce brands are adopting retention strategies at an accelerated pace. She cites real-life examples of the brands that consult with to emphasize the importance of eCommerce retention. The topics covered in this episode are :
1. Why is Customer retention critical now?
2. What are the core elements that drive good customer retention?
3. Top customer retention strategies and channels ( SMS/Email)
4. Any unconventional hacks ( that boosted retention rates) that you witnessed first hand while working with brands
5. Impact of post-purchase communication on customer retention rate
6. Metrics that are indicators of a great retention strategy
7. Upcoming trends in eCommerce retention
1. Why is Customer retention critical now?
2. What are the core elements that drive good customer retention?
3. Top customer retention strategies and channels ( SMS/Email)
4. Any unconventional hacks ( that boosted retention rates) that you witnessed first hand while working with brands
5. Impact of post-purchase communication on customer retention rate
6. Metrics that are indicators of a great retention strategy
7. Upcoming trends in eCommerce retention
More episodes of the podcast eCommerce 360 - Customer Retention Matters
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29/11/2021
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