What if the key to winning in the automotive industry isnt just about selling carsbut about mastering the art of human connection?In this riveting episode of theDynamic Decisions Podcast, host Teasha Cable sits down with Carol Marshall, COO of ActivEngage, to unravel the secrets of customer engagement, trust-building, and strategic decision-making in the fast-paced automotive world.From overcoming fear and mistrust to leveraging AI without losing the human touch, Carol shares game-changing insights on:How to measure success beyond short-term metricsThe surprising role ofemotional intelligencein operational strategiesWhy steady leadership trumps reactive decision-making in times of uncertaintyWhether you're in automotive, tech, or any customer-driven industry, this episode is packed with actionable lessons oncommunication, innovation, and the delicate balance between data and humanity.Ready to rethink how you engage customers and lead teams? Press play and join the conversation.#CustomerEngagement #Leadership #DecisionMaking #AI #Trust #Innovation #AutomotiveIndustry #DynamicDecisionsPodcast

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