In this episode, I dive a bit deeper into what true psychological safety really means at work. It’s not just about people feeling comfortable - it’s about creating an environment where they feel safe to challenge, to disagree, and to say when something isn’t working.
I share a few stories, including a focus group experience that still makes me laugh (and feel a certain level of rage about) years later, along with some brilliant insights from Amy Edmondson on how to spot whether psychological safety really exists in your team.
I also talk through some simple, practical ways to create space for honest feedback, respond to critique without getting defensive, and use that feedback to drive genuine growth.
Because if as a leader the ONLY 'culture' feedback you’re hearing is that people wish others would unload the dishwasher, it’s probably not the dishwasher that’s the problem!

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