We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.
TOPICS
- Pet Peaves of Enterprise Support
- Documentation, is it really needed?
- ITIL Framework
- ...a lot more!
LINKS
ITIL Framework (https://en.wikipedia.org/wiki/ITIL)
MUSIC FROM THE CCMIXTER COMMUNITY
Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar
Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755
Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150 Special Guest: Ed Orr.

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