Chris Hood, an expert in customer experience strategy, discusses how AI is reshaping the way businesses approach customer service and engagement. With over 35 years of experience, Chris shares real-world examples from brands like Discover Card and Taco Bell to highlight the importance of maintaining human-to-human connections in an increasingly digital world. He also explains why traditional customer journey mapping is outdated and how businesses must adapt to the ever-changing expectations of modern consumers.
Keywords:
Customer experience, AI in business, human connection, customer journey, Discover Card, Taco Bell, technology in customer service, digital strategy, multi-dimensional customer journey, customer engagement, artificial intelligence, customer-centric strategy, human-to-human interaction, business transformation, customer success, business development
Hashtag:
#CustomerExperience #AI #HumanConnection #DigitalStrategy #BusinessTransformation #CustomerJourney #TechInnovation #CustomerSuccess #AIinBusiness #CustomerEngagement #FutureofCX #BusinessDevelopment
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