You've heard of automation "stealing" jobs - but what if it actually has the potential to attract and retain more workers? Everywhere you look across the supply chain, people are missing - but the impact is perhaps nowhere more apparent than in customer service, where some companies have lost up to 50% of reps. And in the absence of workers, those same companies are feeling the gaps in their digital transformation efforts. Could emerging automation and artificial intelligence-based technologies pick up the mundane tasks around the building - making way for employees to focus on more impactful work? In this episode, co-hosts Kevin L. Jackson and Scott Luton discuss that possibility with Dan Reeve, sales director at Esker. Tune in as they trace the recent breakdown in customer service levels - and the promise of technology to enhance both bottom lines and more meaningful professional lives - all in one fell swoop. Additional Links & Resources:Learn more about Digital Transformers: https://supplychainnow.com/program/supply-chain-nowSubscribe to Digital Transformers and all other Supply Chain Now programs: https://supplychainnow.com/subscribeWEBINAR- The Supply Chain of 2022 and Beyond: Building Resiliency and Agility: https://bit.ly/2YkzwRxWEBINAR- Supply Chain is a Team Sport: Lead Your Team to Victory with a Cloud-Native TMS: https://bit.ly/2ZFztR72021 State of Supplier Diversity Report: https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-22021 U.S. Bank Q3 Freight Payment Index: https://bit.ly/3pwmWKCThis episode was hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/automation-key-employee-engagement-esker-761tNeFoS1H3VGMQTUrh5Fp

Ver todos los episodios