In this episode of Digital Transformation Survivors, host Julian Tedstone sits down with Dr. Jonathan Sykes—aka “Dr. Fun”—to explore the groundbreaking use of AI in UK government services. With a background in academia, human-computer interaction, and digital transformation across public sector organizations, John shares his experience leading the first AI-driven customer service solution for the UK Foreign Office.They dive into how AI can enhance, rather than replace, human processes—helping to triage consular inquiries, reduce response times, and ensure vulnerable individuals receive the right level of support. John discusses the importance of service design, content strategy, and ethical AI implementation in high-stakes environments, as well as the challenges of navigating bureaucracy and stakeholder concerns.This episode is packed with insights on AI’s role in government, the future of digital services, and the value of human-centered design. Tune in for a fascinating conversation on transforming complex digital ecosystems while maintaining security, efficiency, and user trust.Send us a textSupport the show

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