The basics of healthcare can often be a nightmare:- Finding the right doctor- Setting up and appointment- Getting simple questions answeredWhile these things might seem like an inconvenience, on the grand scale they cost a lot - of money, and unfortunately, lives.That’s why the Embold Virtual Assistant (EVA) is such a breakthrough.A generative AI-powered chatbot with access to up-to-date doctor listings and performance ratings, it’s literally a lifesaver.StackAware was honored to conduct a pre-deployment AI risk assessment and penetration test for EVA on behalf of our client Embold Health.Following up on our previous discussion, I sat down again with Steve Dufour and Mark Blackham to discuss the product’s development and rollout.We chatted about:- EVA’s performance metrics- Cybersecurity, compliance, and privacy issues- The future of AI governance and product development in healthcareBonus: Steve and I also presented on this work at HITRUST’s Collaborate Conference. Here is our deck: https://docs.google.com/presentation/d/1EedOula8X81WxzVkQim1amiDZWMM8Lh0Need your own AI risk assessment and governance program build-out?Book a call at contact.stackaware.com.

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