CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
353 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 14 de 18

Is Moving to the Cloud the Best Decision for Improving CX? 06/01/2023
Integrating Microsoft Teams With the Contact Centre: What Are My Options? 05/01/2023
Making the Case for Converging Customer and Employee Experiences 19/12/2022
The Latest BIG News from AWS, RingCentral, and Salesforce 19/12/2022
CX Predictions 2023 - Metaverse or Metacurse? 09/12/2022
Puzzel’s Latest Customer Service Packages 21/11/2022
The State of CX: More Investment, But Delivery Challenges Remain 09/11/2022
Zoom Discusses Its New Virtual Agent, IQ Additions, and More 08/11/2022
Cut Contact Center Costs and Improve CX with AI 31/10/2022
First Impressions of the New Salesforce and Google CCaaS Platforms 31/10/2022
BISSELL Transforms CX Strategy with Five9 24/10/2022
Supporting the Contact Centre Agent of the Future 07/10/2022
The Future of Voice 05/10/2022
Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice 27/09/2022
Assessing AI Maturity in the Contact Center 26/09/2022
Making Magical Moments in CX 14/09/2022
Who is Leading the Customer Engagement Platform Space? 08/09/2022
Understanding Customer Intent in the Contact Centre 01/09/2022
Rethink Contact Center Automation and Add Collaborative Intelligence! 30/08/2022
How Will New CEO Alan Masarek Rejuvenate Avaya? 23/08/2022
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