First Impressions of the New Salesforce and Google CCaaS Platforms

CX Today
31/10/2022 16 min Temporada 1 Episodio 82
First Impressions of the New Salesforce and Google CCaaS Platforms

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Episode Synopsis

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:Who is the target market for the Salesforce Contact Center?How hard will Google go on CCaaS?The current state of the CCaaS market

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